Mamubaj Terms & Conditions — Your Rights & Responsibilities Complete Guide to

Mamubaj (hereinafter referred to as "we", "the platform", or "the site") provides an online gaming and betting service for users in Bangladesh and other selected regions. By accessing or using this website or mobile platform, you are deemed to have fully agreed to these Terms & Conditions.

These Terms constitute a legally binding agreement between you and Mamubaj. If you do not agree with any part of these Terms, please refrain from using Mamubaj's services.

To create an account with Mamubaj, you must provide accurate and complete information. Mamubaj reserves the right to close any account created with false or incomplete information at any time.

• The name, mobile number, and email address provided at registration must be accurate.
• A maximum of one account is permitted per person.
• Keeping your account password confidential is your responsibility.
• If any of your account details change, please notify support as soon as possible.
• You may be required to complete a Know Your Customer (KYC) verification process after registration.
• Sharing or transferring your account to another person is strictly prohibited.

If your account password is hacked or stolen, notify Mamubaj immediately. Mamubaj will not be held liable for any losses resulting from unauthorized access if you fail to report it in a timely manner.

To use Mamubaj's services, the following eligibility requirements must be met:

• You must be 18 years of age or older.
• Your country of residence must be on Mamubaj's approved list.
• You must play on your own behalf and in your personal capacity — playing for others is not permitted.
• Professional sportspersons, referees, or related individuals may not place bets on events in which they are personally involved.

Mamubaj supports popular mobile banking methods in Bangladesh. Deposits are generally instant — funds are credited to your account within minutes of sending.

• Minimum deposit amount: ৳500.
• Accepted payment methods: bKash, Nagad, Rocket, and approved bank transfers.
• Only use your own payment methods — accounts or funds belonging to others are strictly prohibited.
• Mamubaj may initiate a verification process and temporarily hold funds in the event of suspicious transactions.
• Using the platform for money laundering or any other illegal activity is strictly prohibited.

Mamubaj has a clear policy on withdrawing winnings. Withdrawal requests submitted correctly are generally processed within 5 minutes to 24 hours.

• Minimum withdrawal amount: ৳1,000.
• Withdrawals can only be made to the same payment method used for the deposit.
• Identity verification is mandatory for large withdrawal amounts.
• Bonus balances cannot be withdrawn directly — wagering requirements must be met first.
• Daily withdrawal limits may apply and vary depending on your account tier.

If a withdrawal is delayed, first check your account's verification status. If everything looks fine, contact support.

Mamubaj offers a variety of bonuses and promotions, each with its own terms detailed on the respective promotion page.

• The standard wagering requirement is 30× for casino bonuses; separate terms apply for Sports Betting bonuses.
• Wagering requirements must be completed within a set period after claiming the bonus — typically 30 days.
• Claiming the same bonus more than once is prohibited — the system detects this automatically.
• If bonus abuse is detected, the bonus may be voided and the account suspended.
• Mamubaj reserves the right to modify or cancel any promotion at any time.

All games on Mamubaj are powered by third-party certified software providers. Game outcomes are determined by an RNG (Random Number Generator) and are completely unbiased.

• If a game is interrupted due to a technical error, Mamubaj will endeavour to refund the bet.
• In the event of a disconnection, game outcomes will be determined based on server logs.
• If an event is cancelled in Sports Betting, the bet will be voided and the stake refunded.
• Mamubaj reserves the right to investigate any suspicious betting patterns detected on the platform.

The following activities are strictly prohibited on Mamubaj and may result in account closure and balance forfeiture:

• Creating multiple accounts to claim bonus benefits.
• Registering with a false identity or using another person's information.
• Hacking, using bots, or deploying automated software to manipulate games or the system.
• Match fixing or coordinated betting with other players.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Using the platform for money laundering or any other financial crime.
• Creating or managing an account on behalf of a minor.

You can close your account at any time by contacting support. Please withdraw any available balance before closing your account.

• A voluntarily closed account may be reopened — please contact support.
• Accounts closed due to rule violations may not be eligible for reinstatement.
• In cases of bonus abuse, only the original deposit will be refunded.

Mamubaj firmly believes that gaming is for entertainment, not addiction. That's why we offer a range of responsible gaming tools:

• Deposit Limit — Set your daily, weekly, or monthly spending cap.
• Self-Exclusion — Temporarily suspend your account for a set period.
• Reality Check — Reminders are sent at regular intervals to keep you informed of your activity.
• If you notice any signs of a problem, our support team is ready to help.

If you feel you may have a problem with gaming, please reach out to our Responsible Gaming Go to page.

For details on how your personal information is collected, stored, and used, please refer to our Privacy Policy page. In brief:

• Your data is used solely for the purpose of providing our services.
• Not sold to third parties.
• Secured with 256-bit SSL encryption.
• Information may be shared with relevant authorities when required by law.

Mamubaj reserves the right to amend these Terms & Conditions as needed. Members will be notified of any significant changes by email or on-site, at least 7 days in advance.

Continued use of the site after any changes to the terms will be considered your acceptance of the updated terms. Always keep an eye on site notifications and emails.

Contact: If you have any questions about these Terms, please contact us: [email protected]